Overview
RyeHub helps customers and vendors resolve order issues. Because RyeHub is a marketplace, the selling vendor is normally responsible for the product supplied, while RyeHub support may help coordinate disputes and escalation.
Canceled orders
If an order is canceled before preparation or dispatch, refund handling depends on the payment method used and the status of the order. Pay on delivery orders may simply be canceled where no payment was collected.
Damaged, incorrect, or missing items
Customers should report damaged products, incorrect products, or missing items as soon as possible with the order number, product details, photos where relevant, and a description of the issue.
Alcohol returns
Unopened alcohol may be considered for return or replacement where applicable and where the vendor can safely verify the issue. Opened or consumed alcohol is generally not eligible for return unless required by applicable law or approved through a dispute review.
Support escalation
If a vendor and customer cannot resolve an issue, RyeHub support may review available order records, payment information, delivery progress, customer receipt confirmation, and communications before recommending a resolution.
Legal review
This policy is intended as marketplace guidance and should be reviewed against applicable Tanzanian consumer, commerce, and alcohol regulations.